Learn how to out-operate the market.
Most short-term rentals are bought on a hunch and run on hope. This is the other way: buy the right property with numbers you can trust, then out-operate everyone around you on the things guests actually feel.
The market decides what’s possible. How you run it decides your share.
Two houses on the same street, in the same season, can run very different occupancy. A market can be oversupplied, and that’s a buying decision. Inside any market, operating decisions decide your share of it. We were operators long before we wrote a course, and we still are: the same system, proven across two countries and three very different markets.
Ken & Moya. Airbnb Superhosts, 586+ Airbnb guest reviews, 4.9 rating — still running our own rentals.
- 586+Airbnb guest reviews
- 4.9Airbnb guest rating
- 15Rentals at peak · 7 short-term
- 25+Years in hospitality
I would give [Ken and Moya] 6 stars if I could… They are extremely responsive, available and it is obvious they care a lot about their superhost status and guests.
Leonardo · Portland, OR · Airbnb guest review of our rental · ★★★★★
Buying Your STR
Operating Your STR
The Complete STR Course Bundle
The Guest Communication Playbook
Host Templates
Courses and the Playbook: not right for you? Email us within 30 days and we’ll refund you in full.
STR Evaluation
The Launch Package
We are not gurus. We are the operators.
We’re Ken & Moya. At peak we ran fifteen rentals, seven of them short-term, across two countries and three very different markets. While Ken owned and ran a live music venue in Portland, Maine, full time, we were also running several short- and long-term rentals. Moya, a former teacher, worked full time as a nanny. Airbnb Superhosts, 586+ Airbnb guest reviews, 4.9 rating, 25+ years in hospitality.
We ran all of it together — both of us underwriting, both cleaning, both answering the midnight messages. We didn’t get there on a lucky market either: the same system held up in all three markets. That’s the part most courses can’t say, because most courses have never run the property they’re teaching you to buy.
Everything we teach, we still do on Monday morning. More about how we got here →
Three messages that prevent a bad review.
Three messages we send every guest, free: the check-in details, the honest heads-up, and the warm checkout. The three that stop a bad review before it is written.
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Bought our templates on Etsy? Thank you. Our free host tools are here: Buy Smart Score™ · Guest Experience Gap Audit™